Targeted audience:
A personnel whose work involves setting and implementing procedures.
Individuals who are interested in planning procedure and auditing files.
Individuals who work with the administrational development and simplifying the procedures.

Training program goals:
Understanding the nature of procedures and their role in delivering the services.
Acknowledging the models of complicating procedures and simplifying procedures evidence.
Acknowledging the rules and the individual responsibilities during procedures implementation.
Equip the participants with the needed knowledge about the operations and workflow maps.

 Contents & program outline:

The fundamentals of developing and improving operations:
Quality and operations, effectiveness and efficiency, the flexibility and adjustability of the operations.

Determining the operational improvements projects:
Determining the basic operations, dividing the operations and breaking it down.

Designing the workflow maps and determining the requirements and the scales of the
operations:
Building the workflow maps, requirements and scales documents.

Developing and implementing the improvements plans:
-Analyzing the scales with workflow maps
-Improvement maps.
-Improvement implementation.

Operations continues improvement and evaluation:
Steps of operational evaluation.
The standards of operational evaluation and the revision documents.
The continuous monitoring and improvement.
Case studies, and success stories.