Targeted audience:
Individuals whose work involves marketing, sales, outsourcing, purchasing and tenders.

Training program goals:
-The nature of negotiation and the basic principles of effective negotiation.
-Types of negotiations and how to set a strategy towards reaching the desired goals.
-Acknowledging the major factor that leads to negotiation success.
-Negotiation phases and following the progress of negotiation.
-Applying the needed skills to achieve the negotiation goals including (communication skills, problem
analysis and decision-making skills, meeting management skills, presentation skills and dispute management.

Contents & program outline:
Effective negotiation:
-What is negotiation and its cornerstones?
-Types of negotiation.
-General principles and success factors of negotiation.

Negotiation process:
-Problems analysis and decision making skills.
-Thinking effectively, analyzing problems, and handling pressure.
-The nature of decision making.
-The conditions for decision making during negotiations.
-The 10 points for effective decision making.

Negotiation planning:
-Determining the goals and parties in a negotiation.
-The standards of choosing negotiation strategy.
-Negotiation planning strategies.

Meeting management and effective presentation skills:
-What is meeting management and its relation to managing the negotiation session.
-Successful steps to managing the negotiation meetings.
-The requirements for presenting and analyzing the parties to a negotiation.
-Effective ways to prepare presentations.

Negotiation procedures:
-Negotiation tactics and steps.
-The principles of successful negotiation sessions, and the negotiation tricks for them.

Dispute management skills:
-Disputes types, levels, sources.
-Dispute phases and how to resolve.
-Communication skills and the art of dialogue.

What is communication and its functions:
-Forms of communication (verbal and non-verbal.
-Basic principles and requirements to manage the dialogue.
-Effective listening skills.
-After the negotiation.
-Implementing and monitoring the results of negotiation.
-Evaluating the results of a negotiation.  

Case studies and success stories.