Targeted Audience:
 Managers
Executives
Supervisors 
Individuals who feel that they need to improve their communication skills to be able to communicate more effectively and more easily with the people they deal with at work and outside work.

Training Program Goals
Identify the range of communication used in business.
Identify effective and ineffective communication.
Identify and handle barriers to communication.
Understand how to conduct successful business meetings.
Identify and appreciate the techniques that can improve your personal communication skills.

Contents & Program outline:
Communication theories
How communication theories are applied to organizations
Different levels of businesses communication
Different audiences in business communication
Communicate effectively with customers/clients.
Communicate effectively within the organization.
Suitable communication methods for a particular task/situation
The main characteristics of effective communication.
Techniques for effective communication.
Verbal vs. non-verbal communication.
The barriers to communication.
Technology assisting communication.
Meetings as ways of communication.
Presentation and public speaking skills.
The importance of getting and giving feedback
Communication to manage conflicts in workplace.